20 November 2013. Participation in the international conference "Improving The System Of Provision Of Public Services In The Light Of The Implementation Of The Law "On Public Services", organized by the Ministry of Economy and Budget Planning of Kazakhstan and the UN Development Program in Kazakhstan.
Botagoz Rakisheva, director of the Public Opinion Research Institute presented results of public opinion survey by the level of satisfaction with the quality of public service delivery in 2013 on request of UNDP.