Republic of Kazakhstan, Nur-Sultan,
A.Bekturov street, 3/1, office 83
+7 7172 24 84 26, +7 700 424 84 26

This report is part of the outputs under the regional initiative “Mitigating the effects of COVID-19 Pandemic on migrants and their families from Central Asia” produced with the financial support of the Swiss Agency for Development and Cooperation and implemented by IOM.

This research project aims to examine the digital remittance systems and usage in the Russian Federation and Central Asian countries, the legal, infrastructure, and the perception and behavioural barriers that may be limiting the uptake of digital financial services among migrants and remittance recipients. The research focuses particularly on the behavioural aspects of the process that may limit the engagement of migrants and remittance recipients in digital remittances and adjacent financial services. The results of this research will contribute to the evidence base for designing programmes to enhance the use of digital remittances among migrants and their recipient families, and ultimately to improve the financial inclusion of this target group using digital services.

The report was developed by: Donhatai Harris (lead author), and Anna Prohorova working under supervision of Michael Newson (Senior Labour Mobility & Human Development Specialist, Regional Office for South-Eastern Europe, Eastern Europe and Central Asia, International Organization for Migration, Vienna – Austria).

Field work in Kazakhstan was conducted by Public Opinion Research Institute. 

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