ACSH (2023). Analytical report on the analysis of communication channels used by government agencies with the population. Astana: Astana Civil Service Hub.
This report was prepared on the basis of a study conducted by Gulden Ashkenova and Ainur Mazhitova in October-December 2022 commissioned by the Astana Civil Service Hub (ACSH) in accordance with the request of the Ministry of Information and Social Development of the Republic of Kazakhstan.
This study is an analysis of 15 channels of communication between state bodies and citizens with the identification of actors, the sequence of steps (operations), the rules of their work, the effectiveness in achieving the desired result on the part of the population, and comparison with international practice.